VinylArt Co reviews

Reviews die je helpen kiezen

Deze reviews zijn van mensen die een plaat hebben besteld. We nemen ze over van Trustpilot en herschrijven ze niet. Als Trustpilot een ingekorte versie heeft aangeleverd, staat dat bij de review, met een link naar de volledige tekst. De meeste gaan eerst over de persoon die hielp met de bestelling, en daarna over de plaat.

Een plaat makenDe cijfers bekijkenPlaten bekijken die we van klanten mogen tonen

VinylArt Co krijgt op Trustpilot een 4,8 uit 5 op basis van 197 reviews. Deze pagina toont een selectie van 185 reviews met vier of vijf sterren, geschreven sinds september 2023. Op Trustpilot kun je alle reviews lezen, ongeacht het aantal sterren.

Alle reviews op Trustpilot lezen

De plaat achter de review

De woorden naast de plaat

We tonen alleen een afbeelding als we de review aan de bijbehorende bestelling kunnen koppelen en de klant toestemming gaf om het artwork te tonen. Dat geldt op dit moment voor 2 reviews.

12 inch picture disc

I cannot recommend this company enough! I ordered a custom vinyl record and sleeve for my brother's twenty-first birthday, but unfortunately, I placed my order far too late. According to the website, there was no way it could arrive in the Netherlands on time. However, the incredible team went above and beyond to make it happen! The staff were extremely friendly, helpful, and genuinely committed to finding a solution. They even responded to my emails as late as 9 PM, doing absolutely everything they could to get my order delivered in time. And somehow, they pulled it off! The package actually arrived well before his birthday, despite the seemingly impossible deadline! The final product was absolutely outstanding. Both the sound quality and the appearance of the vinyl and custom sleeve exceeded all my expectations. By far the coolest gift I've ever given! A massive thank you to the entire team for their dedication and customer service. I would give more than 5 stars if I could!

Roos Roerdink

Vind een verhaal dat bij je past

Iemand bestelde om dezelfde reden

Reviews blijven in de taal waarin ze zijn geschreven

24 reviews met een vermelding van Noemt een probleem

  • Brilliant customer service. I ordered a custom record record and it had a skipping issue so I contacted them and asked hey replied almost instantly, apologised and sent me a replacement which was perfect. 10/10 would definitely use again.

    Rachel Eaton

  • Update: they were going through a technical overhaul and it slipped through. They have gotten in touch to resolve the issue and I received a new copy for free.Original:I like the website, it works well. The delivery was fast and packaged well. I am happy with the visual look and quality of the physical product. I was not aware the image would be a sticker on the back, but it's fine, it looks good. The sound quality of the music is good enough for me.The problems are that I received no email communication about my order and the product just showed up on my doorstep. More importantly, the record is mono only and only provides sound through 1 speaker. The amplifier I have does not even register sound on the second channel. I sent an email requesting assistance and have not heard any response or even confirmation of reception.

    Florian

  • I ordered a single as a gift. It was lost by the courier. Vinylart.co helped very well and the email communication was very quick. The gift arrived on time and it was very beautiful. So happy!

    J.d

  • I have had such a great and outstanding experience with Vinylart.co. Although I am yet to receive my vinyl, as it is currently still being made for me. I forgot to link my music to the personalised record. The company went above and beyond to reach out to me and inform me of my error. The communication was and is outstanding and we managed to get my mistake sorted out very fast. Going above and beyond like this is very rare for company’s however, this company is one of those I can fully trust for this reason. Thank you again for helping me sort out my own mistake. I will definitely use this company again in the future.

    Daniel Fairley

  • When my order was delivered, I thought a mistake had been made. I got in contact with vinyl art co and received a reply within a few hours. Even though the mistake made was at my end, I was very impressed with the product and also the great customer service. Thank you

    Matt Abbett

  • Ok, so this is a longish one! I had originally given a poor rating because I'd placed my order and then heard nothing despite following up quite a few times. After I posted that review, at my wits end, Marshall reached out. The IT gremlins had come to play. The website had somehow lost a few orders, one of them being mine. Well, after Marshall found out, apart from sorting the IT, he pulled out all the stops to get me my order, pronto. It's a fab mix and the songs are deeply personal to me. There were a few pops on the record, but that is left over from the pressing process and quickly removed with a soft cloth. So thankyou Marshall and team, you turned this doubting Thomas around and I would recommend you.

    Heather J

  • I had an amazing experience with Vinyl Art Co. They were incredibly helpful throughout the entire process and made sure I placed the correct order. Marshall and Mariana were both very attentive and responsive from start to finish. When I first received my order, there was a printing issue. However, as soon as I explained the situation, they were quick to help and immediately arranged for a replacement to be sent out. Their customer service was outstanding and truly reassuring. This piece is a gift for my partner, and I couldn’t be happier with how it turned out. I highly recommend them for both their quality and their exceptional customer care!

    Goksu

  • Updating this review. We were upset at a lack of communication from the business having placed the order. However, following subsequent feedback i understand this was due to a technical issue on the website (hopefully now resolved). We have received the vinyl now and it is perfect. Sound quality is great and the images are exactly as supplied. Marking as 4 stars due to the web issues, but am happy to recommend this company, based on the quality of the product supplied and prompt delivery. Thank you for explaining the issues and the excellent vinyl!

    Andy Broome

  • Perfect!! Great sound quality. Very deep and rich sound. My first order was damaged during shipping. I contacted the company and they answered really fast and handled it properly. I really recommend buying vinyls over here :)

    Famke Schirm

    7 inch ·

  • As a present for my friends, I ordered 2 lathe cuts of a playlist of our favorite band. The entire process was very simple, I only needed to upload the A side and B side that I wanted for the vinyl. The lathe cuts sound great on each of their record players, although it seems like it did need to get broken in on the first play. However, I did need to pay for shipping and duties twice to get it delivered to Canada. Well worth the wait.

    Amadeusz Nowakowski

    12 inch ·

  • Phenomenal and speedy customer service! Marshall managed to sort any issues I had with ordering, couldn't be happier so far! Legends!

    Dan Mcauley

  • I lost a very dear friend some years ago and she recorded two songs on a old cassette tape. It's her eldest daughter's 30th birthday and we wanted to surprise her with the songs on a vinyl record. Marshall and the team made this happen. The recording of her beautiful voice and cover were amazing. The service was excellent. Thank you for making it possible to give such a special gift.

    Sheena

De overige 12 reviews tonen

  • I ordered a custom record for my soon-to-be husbands wedding day gift and it ended up being better than I expected! There ended up being a small imperfection on the first sleeve I was sent, but Marshall and his team were quick to resolve the issue by sending me a new vinyl sleeve that is perfect! Great product, great experience, fast delivery (even all the way to Canada0 and great customer service! I will definitely be using VinylArt.co again in the future!

    Taeler Johnstone

    12 inch ·

  • Just used this company to order a personalised vinyl for my brothers 18th birthday. They were super communicative and helped correct issues with the order (requested songs were too long). The order was still shipped in time and arrived in time for my brothers birthday which was great! Would really recommend them.

    Arthur Jones

    12 inch ·

  • Had a 10” clear EP with cover and centre labels made of some old music I wrote about 25 years ago. Could not be happier with it! Sounds amazing and the cover is absolute quality. Had a minor issue with the cover as I’d accidentally overlaid 2 images in the configurator, but they sorted it very quickly. Would definitely use them again.

    Rich J

  • Sleeve and vinyl art turned out great. Cover was damaged upon arrival but I’d recommend

    Conor Jones

    12 inch picture disc ·

  • I recently order a Vinyl and made a spelling mistake. However the customer support responded nicely and fast and we got my problem resolved quickly. I can definitely advice this websites for other. Great product and customer support 😃

    Vinc

  • VinylArt.co managed to provide us a great personalized gift within a very short time. The staff noticed that the tracklist on my custom vinyl cover was incorrect, based on the audio files I sent in, and they were quick to check it with me and fix the mistake. This tells me that they act professionally and proactively try to give you a great product. Would surely recommend!

    Freek Van Den Oetelaar

    12 inch picture disc ·

  • Really easy website to use with a quick turnaround time on orders.I had a couple of issues regarding quality on my order but Marshall was extremely helpful & professional in the handling of the problem & all was rectified in the end. I'm really happy with my finished picture disc & can highly recommend VinylArt .I will be returning with future orders 100%.

    Simon Harris-Jones

    12 inch picture disc ·

  • I can’t say enough about these guys. The process of choosing songs and uploading artwork was so easy I was expecting something to go wrong, but the end product turned out absolutely perfectly. This was an anniversary gift for my wife so it was very important to me. Creating the playlist for the vinyl was as easy as stating the songs I wanted and in which order. The songs sound great, the artwork looks great, and the whole package just feels really well put together. On top of it all, the attention to detail is great and you get an email with the mastered songs to confirm they are right and sound as expected. Finally, I couldn’t believe how quick the turnaround was - I’m based in the UK and I received the two vinyl albums almost exactly a week after I made the order. Honestly excellent stuff.

    Barnaby Barratt

    12 inch ·

  • I ordered a vinyl for a piece of music I composed as a gift for my partner. I had a few issues with my order but Marshall and the team were brilliant at getting it sorted for me and I got a replacement in record time (pun intended). VinylArt Co is a very kind company who care about customer service, the shipping was super fast and it was well worth the money. Thank you so much!!

    Ellie Stones

    7 inch picture disc ·

  • I’m delighted with my order! The vinyl itself is beautiful, and being able to design a custom sleeve was another great touch. The website and customisations were easy to use, and the company is so attentive! Customer service is absolutely impeccable- there were issues within the shipping company which prevented the posting of my order, however Vinylart.co were SO helpful, re-sending my order without charging me (which I of course would’ve been more than happy to pay for.) I couldn’t recommend this brand more, and would definitely purchase from them again in the future!

    Rosie Willmott

    12 inch picture disc ·

  • This was THE Perfect gift for a bunch of vinyl addicts celebrating 10years + service at the Agency where I work. I had little time to pull this gift together and was working solo to make sure it came as a total surprise to everyone receiving it including the CEO and Senior Team. I was ecstatic when I saw Vinylart.co they delivered within 2 days, so once I had gathered the teams favourite songs and whittled them down, I ordered on the Friday expecting it to arrive by the Tuesday with time to spare for the grand reveal at a staff/client party on the Thursday. Turns out I had read wrong and lead time was 2 days ONCE DISPATCHED. eeek! Marshall was amazing. He called me as I had gone over the audio time limit. He edited the songs beautifully and asked me to resend my artwork as he was sure the files I had previously sent would be blurry. I was more interested in them arriving in time and could have easily sacrificed quality in favour of speed but Marshall kept a cool head and seemed confident we could make it work... so I followed his advice. Marshall ensured the 6 custom records and sleeves I had ordered were mastered, cut, printed and shipped just in the nick of time to arrive ON THE DAY of the big do; completely saving my behind! And making a treasured memory for all those involved. Thank you soo much. I would recommend their service to anyone.

    Splendid

  • Amazing customer service. I ordered two 10" records, and when one of them arrived damaged the company was apologetic and sent out a replacement without any hassle. Will definitely order from them again.

    David Maidment

Als er iets misging

In 24 reviews komt een probleem ter sprake. Wat er daarna gebeurde, vertellen klanten zelf.

We hebben deze reviews niet bewerkt en er hier niet op gereageerd. Als er iets met een bestelling moet worden opgelost, gebeurt dat via e-mail en telefoon, niet op deze pagina.

  • Update: they were going through a technical overhaul and it slipped through. They have gotten in touch to resolve the issue and I received a new copy for free.Original:I like the website, it works well. The delivery was fast and packaged well. I am happy with the visual look and quality of the physical product. I was not aware the image would be a sticker on the back, but it's fine, it looks good. The sound quality of the music is good enough for me.The problems are that I received no email communication about my order and the product just showed up on my doorstep. More importantly, the record is mono only and only provides sound through 1 speaker. The amplifier I have does not even register sound on the second channel. I sent an email requesting assistance and have not heard any response or even confirmation of reception.

    Florian

  • I have had such a great and outstanding experience with Vinylart.co. Although I am yet to receive my vinyl, as it is currently still being made for me. I forgot to link my music to the personalised record. The company went above and beyond to reach out to me and inform me of my error. The communication was and is outstanding and we managed to get my mistake sorted out very fast. Going above and beyond like this is very rare for company’s however, this company is one of those I can fully trust for this reason. Thank you again for helping me sort out my own mistake. I will definitely use this company again in the future.

    Daniel Fairley

  • Ok, so this is a longish one! I had originally given a poor rating because I'd placed my order and then heard nothing despite following up quite a few times. After I posted that review, at my wits end, Marshall reached out. The IT gremlins had come to play. The website had somehow lost a few orders, one of them being mine. Well, after Marshall found out, apart from sorting the IT, he pulled out all the stops to get me my order, pronto. It's a fab mix and the songs are deeply personal to me. There were a few pops on the record, but that is left over from the pressing process and quickly removed with a soft cloth. So thankyou Marshall and team, you turned this doubting Thomas around and I would recommend you.

    Heather J

Alle 24 tonen

De namen die steeds terugkomen

De mensen die klanten noemen

Klanten noemen hen wanneer een bestelling om persoonlijke hulp vroeg, niet om een vast proces.

  • Marshall

    Genoemd in 15 reviews

    “After I posted that review, at my wits end, Marshall reached out.”

  • Mariana

    Genoemd in 7 reviews

    “From start to finish, Mariana has been incredibly helpful, responsive, and professional.”

  • Jasper

    Genoemd in 3 reviews

    “Prompt replies from the team, and Jasper even kindly helped with text layout on the vinyl.”

Het hele team leren kennen

Hoe deze pagina werkt

Waar deze reviews vandaan komen

Waar komen deze reviews vandaan?
Van ons Trustpilot-profiel. Ze worden één keer per dag automatisch overgenomen.
Veranderen jullie de reviews?
Nee. Lange reviews zijn ingeklapt tot je ze opent. Als Trustpilot een review ingekort heeft aangeleverd, staat dat erbij, met een link naar de volledige tekst.
Waarom is het cijfer op Trustpilot anders?
De score bovenaan deze pagina is de Trustpilot-score, berekend op basis van alle reviews op ons profiel. Deze pagina toont een selectie daarvan, met vier of vijf sterren. Nieuwe reviews verschijnen op Trustpilot voordat ze bij ons binnenkomen. Via de link vind je alle reviews.
Waarom staat er bij sommige reviews een plaat?
Alleen als we de review aan de bijbehorende bestelling kunnen koppelen en die klant toestemming heeft gegeven om het artwork te tonen. Nooit de plaat van iemand anders.
Kan ik een review schrijven?
Ja, op Trustpilot. Alle reviews op Trustpilot lezen

Je plaat

Nu jij: je eigen plaat in handen

Eén exemplaar is bij ons heel gewoon. Je bekijkt je plaat in 3D voordat we hem in onze werkplaats snijden.

Een plaat makenBekijk hoe we ze snijden