Opiniones sobre VinylArt Co

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Son opiniones de personas que encargaron un disco de vinilo. Las copiamos de Trustpilot sin reescribirlas. Si Trustpilot nos envía una versión abreviada, lo indicamos en la tarjeta y enlazamos al texto completo. La mayoría habla primero de quien se ocupó del pedido y después del vinilo.

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VinylArt Co tiene una puntuación de 4,8 sobre 5 basada en 197 opiniones en Trustpilot. Esta página muestra una selección de 185 de ellas, de cuatro y cinco estrellas, escritas desde septiembre de 2023. Puedes leer todas las opiniones, tengan las estrellas que tengan, en Trustpilot.

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El disco de vinilo del que hablaban

Sus palabras, junto a su disco de vinilo

Solo mostramos una imagen cuando podemos vincular la opinión con su pedido y el cliente nos ha dado permiso para mostrar el diseño. Ahora mismo, esto se cumple en 2 opiniones.

Picture disc de 12 pulgadas

I cannot recommend this company enough! I ordered a custom vinyl record and sleeve for my brother's twenty-first birthday, but unfortunately, I placed my order far too late. According to the website, there was no way it could arrive in the Netherlands on time. However, the incredible team went above and beyond to make it happen! The staff were extremely friendly, helpful, and genuinely committed to finding a solution. They even responded to my emails as late as 9 PM, doing absolutely everything they could to get my order delivered in time. And somehow, they pulled it off! The package actually arrived well before his birthday, despite the seemingly impossible deadline! The final product was absolutely outstanding. Both the sound quality and the appearance of the vinyl and custom sleeve exceeded all my expectations. By far the coolest gift I've ever given! A massive thank you to the entire team for their dedication and customer service. I would give more than 5 stars if I could!

Roos Roerdink

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Las opiniones se mantienen en el idioma en que se escribieron

24 opiniones que mencionan Menciona un problema

  • Brilliant customer service. I ordered a custom record record and it had a skipping issue so I contacted them and asked hey replied almost instantly, apologised and sent me a replacement which was perfect. 10/10 would definitely use again.

    Rachel Eaton

  • Update: they were going through a technical overhaul and it slipped through. They have gotten in touch to resolve the issue and I received a new copy for free.Original:I like the website, it works well. The delivery was fast and packaged well. I am happy with the visual look and quality of the physical product. I was not aware the image would be a sticker on the back, but it's fine, it looks good. The sound quality of the music is good enough for me.The problems are that I received no email communication about my order and the product just showed up on my doorstep. More importantly, the record is mono only and only provides sound through 1 speaker. The amplifier I have does not even register sound on the second channel. I sent an email requesting assistance and have not heard any response or even confirmation of reception.

    Florian

  • I ordered a single as a gift. It was lost by the courier. Vinylart.co helped very well and the email communication was very quick. The gift arrived on time and it was very beautiful. So happy!

    J.d

  • I have had such a great and outstanding experience with Vinylart.co. Although I am yet to receive my vinyl, as it is currently still being made for me. I forgot to link my music to the personalised record. The company went above and beyond to reach out to me and inform me of my error. The communication was and is outstanding and we managed to get my mistake sorted out very fast. Going above and beyond like this is very rare for company’s however, this company is one of those I can fully trust for this reason. Thank you again for helping me sort out my own mistake. I will definitely use this company again in the future.

    Daniel Fairley

  • When my order was delivered, I thought a mistake had been made. I got in contact with vinyl art co and received a reply within a few hours. Even though the mistake made was at my end, I was very impressed with the product and also the great customer service. Thank you

    Matt Abbett

  • Ok, so this is a longish one! I had originally given a poor rating because I'd placed my order and then heard nothing despite following up quite a few times. After I posted that review, at my wits end, Marshall reached out. The IT gremlins had come to play. The website had somehow lost a few orders, one of them being mine. Well, after Marshall found out, apart from sorting the IT, he pulled out all the stops to get me my order, pronto. It's a fab mix and the songs are deeply personal to me. There were a few pops on the record, but that is left over from the pressing process and quickly removed with a soft cloth. So thankyou Marshall and team, you turned this doubting Thomas around and I would recommend you.

    Heather J

  • I had an amazing experience with Vinyl Art Co. They were incredibly helpful throughout the entire process and made sure I placed the correct order. Marshall and Mariana were both very attentive and responsive from start to finish. When I first received my order, there was a printing issue. However, as soon as I explained the situation, they were quick to help and immediately arranged for a replacement to be sent out. Their customer service was outstanding and truly reassuring. This piece is a gift for my partner, and I couldn’t be happier with how it turned out. I highly recommend them for both their quality and their exceptional customer care!

    Goksu

  • Updating this review. We were upset at a lack of communication from the business having placed the order. However, following subsequent feedback i understand this was due to a technical issue on the website (hopefully now resolved). We have received the vinyl now and it is perfect. Sound quality is great and the images are exactly as supplied. Marking as 4 stars due to the web issues, but am happy to recommend this company, based on the quality of the product supplied and prompt delivery. Thank you for explaining the issues and the excellent vinyl!

    Andy Broome

  • Perfect!! Great sound quality. Very deep and rich sound. My first order was damaged during shipping. I contacted the company and they answered really fast and handled it properly. I really recommend buying vinyls over here :)

    Famke Schirm

    7 pulgadas ·

  • As a present for my friends, I ordered 2 lathe cuts of a playlist of our favorite band. The entire process was very simple, I only needed to upload the A side and B side that I wanted for the vinyl. The lathe cuts sound great on each of their record players, although it seems like it did need to get broken in on the first play. However, I did need to pay for shipping and duties twice to get it delivered to Canada. Well worth the wait.

    Amadeusz Nowakowski

    12 pulgadas ·

  • Phenomenal and speedy customer service! Marshall managed to sort any issues I had with ordering, couldn't be happier so far! Legends!

    Dan Mcauley

  • I lost a very dear friend some years ago and she recorded two songs on a old cassette tape. It's her eldest daughter's 30th birthday and we wanted to surprise her with the songs on a vinyl record. Marshall and the team made this happen. The recording of her beautiful voice and cover were amazing. The service was excellent. Thank you for making it possible to give such a special gift.

    Sheena

Mostrar el resto: 12 opiniones

  • I ordered a custom record for my soon-to-be husbands wedding day gift and it ended up being better than I expected! There ended up being a small imperfection on the first sleeve I was sent, but Marshall and his team were quick to resolve the issue by sending me a new vinyl sleeve that is perfect! Great product, great experience, fast delivery (even all the way to Canada0 and great customer service! I will definitely be using VinylArt.co again in the future!

    Taeler Johnstone

    12 pulgadas ·

  • Just used this company to order a personalised vinyl for my brothers 18th birthday. They were super communicative and helped correct issues with the order (requested songs were too long). The order was still shipped in time and arrived in time for my brothers birthday which was great! Would really recommend them.

    Arthur Jones

    12 pulgadas ·

  • Had a 10” clear EP with cover and centre labels made of some old music I wrote about 25 years ago. Could not be happier with it! Sounds amazing and the cover is absolute quality. Had a minor issue with the cover as I’d accidentally overlaid 2 images in the configurator, but they sorted it very quickly. Would definitely use them again.

    Rich J

  • Sleeve and vinyl art turned out great. Cover was damaged upon arrival but I’d recommend

    Conor Jones

    Picture disc de 12 pulgadas ·

  • I recently order a Vinyl and made a spelling mistake. However the customer support responded nicely and fast and we got my problem resolved quickly. I can definitely advice this websites for other. Great product and customer support 😃

    Vinc

  • VinylArt.co managed to provide us a great personalized gift within a very short time. The staff noticed that the tracklist on my custom vinyl cover was incorrect, based on the audio files I sent in, and they were quick to check it with me and fix the mistake. This tells me that they act professionally and proactively try to give you a great product. Would surely recommend!

    Freek Van Den Oetelaar

    Picture disc de 12 pulgadas ·

  • Really easy website to use with a quick turnaround time on orders.I had a couple of issues regarding quality on my order but Marshall was extremely helpful & professional in the handling of the problem & all was rectified in the end. I'm really happy with my finished picture disc & can highly recommend VinylArt .I will be returning with future orders 100%.

    Simon Harris-Jones

    Picture disc de 12 pulgadas ·

  • I can’t say enough about these guys. The process of choosing songs and uploading artwork was so easy I was expecting something to go wrong, but the end product turned out absolutely perfectly. This was an anniversary gift for my wife so it was very important to me. Creating the playlist for the vinyl was as easy as stating the songs I wanted and in which order. The songs sound great, the artwork looks great, and the whole package just feels really well put together. On top of it all, the attention to detail is great and you get an email with the mastered songs to confirm they are right and sound as expected. Finally, I couldn’t believe how quick the turnaround was - I’m based in the UK and I received the two vinyl albums almost exactly a week after I made the order. Honestly excellent stuff.

    Barnaby Barratt

    12 pulgadas ·

  • I ordered a vinyl for a piece of music I composed as a gift for my partner. I had a few issues with my order but Marshall and the team were brilliant at getting it sorted for me and I got a replacement in record time (pun intended). VinylArt Co is a very kind company who care about customer service, the shipping was super fast and it was well worth the money. Thank you so much!!

    Ellie Stones

    Picture disc de 7 pulgadas ·

  • I’m delighted with my order! The vinyl itself is beautiful, and being able to design a custom sleeve was another great touch. The website and customisations were easy to use, and the company is so attentive! Customer service is absolutely impeccable- there were issues within the shipping company which prevented the posting of my order, however Vinylart.co were SO helpful, re-sending my order without charging me (which I of course would’ve been more than happy to pay for.) I couldn’t recommend this brand more, and would definitely purchase from them again in the future!

    Rosie Willmott

    Picture disc de 12 pulgadas ·

  • This was THE Perfect gift for a bunch of vinyl addicts celebrating 10years + service at the Agency where I work. I had little time to pull this gift together and was working solo to make sure it came as a total surprise to everyone receiving it including the CEO and Senior Team. I was ecstatic when I saw Vinylart.co they delivered within 2 days, so once I had gathered the teams favourite songs and whittled them down, I ordered on the Friday expecting it to arrive by the Tuesday with time to spare for the grand reveal at a staff/client party on the Thursday. Turns out I had read wrong and lead time was 2 days ONCE DISPATCHED. eeek! Marshall was amazing. He called me as I had gone over the audio time limit. He edited the songs beautifully and asked me to resend my artwork as he was sure the files I had previously sent would be blurry. I was more interested in them arriving in time and could have easily sacrificed quality in favour of speed but Marshall kept a cool head and seemed confident we could make it work... so I followed his advice. Marshall ensured the 6 custom records and sleeves I had ordered were mastered, cut, printed and shipped just in the nick of time to arrive ON THE DAY of the big do; completely saving my behind! And making a treasured memory for all those involved. Thank you soo much. I would recommend their service to anyone.

    Splendid

  • Amazing customer service. I ordered two 10" records, and when one of them arrived damaged the company was apologetic and sent out a replacement without any hassle. Will definitely order from them again.

    David Maidment

Cuando algo salió mal

En 24 opiniones se menciona un problema. Lo que pasó después, en sus propias palabras.

No hemos editado estas opiniones ni las hemos respondido aquí. Cuando hay que resolver algo con un pedido, lo hacemos por correo electrónico y por teléfono, no en esta página.

  • Update: they were going through a technical overhaul and it slipped through. They have gotten in touch to resolve the issue and I received a new copy for free.Original:I like the website, it works well. The delivery was fast and packaged well. I am happy with the visual look and quality of the physical product. I was not aware the image would be a sticker on the back, but it's fine, it looks good. The sound quality of the music is good enough for me.The problems are that I received no email communication about my order and the product just showed up on my doorstep. More importantly, the record is mono only and only provides sound through 1 speaker. The amplifier I have does not even register sound on the second channel. I sent an email requesting assistance and have not heard any response or even confirmation of reception.

    Florian

  • I have had such a great and outstanding experience with Vinylart.co. Although I am yet to receive my vinyl, as it is currently still being made for me. I forgot to link my music to the personalised record. The company went above and beyond to reach out to me and inform me of my error. The communication was and is outstanding and we managed to get my mistake sorted out very fast. Going above and beyond like this is very rare for company’s however, this company is one of those I can fully trust for this reason. Thank you again for helping me sort out my own mistake. I will definitely use this company again in the future.

    Daniel Fairley

  • Ok, so this is a longish one! I had originally given a poor rating because I'd placed my order and then heard nothing despite following up quite a few times. After I posted that review, at my wits end, Marshall reached out. The IT gremlins had come to play. The website had somehow lost a few orders, one of them being mine. Well, after Marshall found out, apart from sorting the IT, he pulled out all the stops to get me my order, pronto. It's a fab mix and the songs are deeply personal to me. There were a few pops on the record, but that is left over from the pressing process and quickly removed with a soft cloth. So thankyou Marshall and team, you turned this doubting Thomas around and I would recommend you.

    Heather J

Ver todas (24)

Los nombres que más se repiten

Las personas que los clientes mencionan

Los clientes las mencionan cuando su pedido necesitaba a una persona, no un trámite.

  • Marshall

    Su nombre aparece en 15 opiniones

    “After I posted that review, at my wits end, Marshall reached out.”

  • Mariana

    Su nombre aparece en 7 opiniones

    “From start to finish, Mariana has been incredibly helpful, responsive, and professional.”

  • Jasper

    Su nombre aparece en 3 opiniones

    “Prompt replies from the team, and Jasper even kindly helped with text layout on the vinyl.”

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