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Terms & Conditions

Please read these terms and conditions carefully as they form a legally binding agreement between you and Vinyl Art Co. By placing an order, you agree to these terms.

Application

These Terms and Conditions apply to the purchase of goods by you (the Customer). We are Vinyl Art Co, located at 1 Hedel Road, Cardiff, South Wales, CF11 8DJ.

By ordering any Goods, you agree to be bound by these Terms and Conditions. You must be at least 18 years old to purchase from our Website.

Interpretation

Consumer: An individual acting for purposes outside their trade, business, craft, or profession.
Contract: The legally-binding agreement between you and us for the supply of Goods.
Delivery Location: The Supplier’s premises or other specified location.
Durable Medium: A medium that allows information to be stored and reproduced unchanged.
Goods: The products advertised on our Website that we supply to you.
Order: The Customer’s order for Goods as submitted on the Website.
Website: Our website www.vinylart.co.

Goods

1. Descriptions of Goods are as set out on our Website. Illustrations may vary slightly in size and color.
2. For custom-made Goods, ensure all information provided is accurate.
3. Goods are subject to availability.
4. We may make necessary changes to comply with laws or safety requirements.

Personal Information

5. We retain and use all information in accordance with our Privacy Policy.
6. We may contact you by email or other electronic methods.

Basis of Sale

7. Goods descriptions on our Website do not constitute a contractual offer. Orders can be rejected for any reason.
8. The Order process allows for error correction before submission.
9. A Contract is formed when you receive an Order Confirmation email.
10. Quotations are valid for one day unless withdrawn earlier.
11. No changes to the Contract are allowed unless agreed in writing.
12. These Terms apply to Consumers only. Notify us if you are purchasing for business purposes.

Price and Payment

13. Prices include VAT and are as listed on the Website at the time of the Order.
14. Payment must be made by credit or debit card at the time of Order.

Delivery

15. Goods will be delivered to the specified location within 30 days of dispatch.
16. No delivery dates are guaranteed. We provide the best estimates shared by our delivery partners. Late delivery does not entitle a customer to a refund.
17. We may deliver in installments if necessary, without extra charge.
18. Responsibility for the Goods transfers to you upon delivery.

Risk and Title

19. Risk of damage or loss passes to you upon delivery.
20. Goods remain our property until fully paid for.

Withdrawal and Cancellation

21. You can withdraw an Order before the Contract is made without liability.
22. You can cancel the Contract only at the verifying stage. Once the Order progresses to printing, mastering, or cutting, cancellations are not allowed.

Conformity and Guarantee

23. We are obligated to supply Goods that conform to the Contract. Upon delivery, Goods will be of satisfactory quality, fit for purpose, and as described.
24. Manufacturer guarantees apply and do not affect your legal rights.
25. Our after-sales service includes technical support via our support contact page.

Defective Products Policy

26. In the rare case that there are defects or technical issues, our policy is to replace the product, not refund it. If a replacement doesn’t resolve the issue, further testing will be conducted to ensure the order meets specifications. This may require us to receive the records back for our own testing. This will be carried out within 48h of receiving the items back.

Excluding Liability

27. We do not exclude liability for fraud, death, personal injury, or breach of legal obligations. We are not liable for unforeseeable losses or business losses.

Governing Law, Jurisdiction, and Complaints

28. The Contract is governed by the law of England and Wales.
29. Disputes can be submitted to the courts of England and Wales, Scotland, or Northern Ireland.
30. We aim to resolve disputes and complaints promptly. Contact us within 14 days if any product appears substandard.