FAQ

Here are some frequently asked questions – but please feel free to drop us a message.

How long does it take?

Around 7 working days before we dispatch. You can track the progress of an order here.
The process goes 1. Verify Order > 2. Print > 3. Cut > 4. Ship


What are my delivery options?
Delivery prices are given once you enter your address at the checkout – all items are guaranteed to get to you safely or we’ll replace them.

Are there any image requirements?
We are happy to print lower quality images from social media etc, however to achieve the best result we’d recommend at least 1000px sq for a 7” and 1500px sq for a 10”.

Can you cut any music?
Not quite – but we can cut music that you upload if you own the rights and we are also able to cut music that is registered with PRS MCPS, which is over 22 million tracks. As long as it’s for private use and not re-sale. We include the licensing and music download fees in the prices.
If we cannot legally cut your track of choice we will contact you right away to arrange an alternative or instant refund.
If you’d like to check before ordering – drop us a message with the track artist and title.

Can I save my design?
Yes you can – just click the save icon and it will stay in your account – then to re-load simply log back into your account, and click the load button in the designer.

I have made an order and received no confirmation email
Most likely it has ended up in your spam or junk folder – if you still can’t find it get in touch.

How much can I fit on a record?
Maximum recording times are displayed on the product pages.

What is on side B?
Side B is smooth matt white layer which can be written on with a soft marker.

If i’m not satisfied with my order order what can I do?
We guarantee the quality both physically and from a listening perspective – so please don’t hesitate to get in touch via contact us page or email us so we can make things right.

Do you offer sponsorship?
We love to collaborate and work with other creative people. If you’d like to reach out to us, please contact us here.

Can I become an affiliate?
In due course we will offer an affiliate program. To register interest please contact us.