FAQ

How long does it take?
Every order is made from scratch in our workshop and we aim do dispatch within 5 working days.

How does delivery work?
Delivery options are given once you enter your address at the checkout – we package all frames in bubble wrap to ensure maximum protection without ramping the delivery costs too much.

Are there any image requirements?
We are happy to print lower quality images from social media etc, however to achieve maximum quality we’d recommend at least 1000px sq for a 7” and 1500px sq for a 10”. If we’re concerned with the quality of your image , our print expert will be in touch before we print.

Can I save my design?
Yes you can – just click the save icon, then to re-load click the load button next to it.

How much can I fit on a record?
We record at 45rpm so maximum recording time on a 7-inch is 5:30 and 10-inch is 9:30. We tend to avoid cutting at very low volumes to retain decent recording quality.

Can I cut copyrighted music?
Yes this is possible via the MCPS short-run blanket license, costing £16 per track which you can add on checkout.

I’m not happy with the quality of my order, what can I do?
We guarantee the quality both physically and from a listening perspective – so please don’t hesitate to get in touch via contact us page or email us so we can fix it.

Do you offer sponsorship?
We love to collaborate and work with other creative people. If you’d like to reach out to us, please contact us here.

Can I become an affiliate?
In due course we will offer an affiliate program. To register interest please contact us.